Privacy Policy

Last updated: March 2026

Croft Psychology is committed to protecting the privacy of everyone who visits this website or enquires about our services. This policy explains what information we collect, how we use it, and your rights in relation to it.

Who we are

Croft Psychology is a private psychology practice located at 93 Edwin Street, Croydon NSW 2132. Psychological services are provided by James Croft and Natali Dilevski, each operating as an independent sole trader under the Croft Psychology name. Each clinician is individually responsible for the personal information held about their clients.

For privacy-related enquiries, contact us at admin@croftpsychology.com.au

What information we collect

We collect two types of information:

Information you provide. When you submit an enquiry through our website, we collect the personal information you provide — such as your name, email address, and the nature of your enquiry. This information is used to respond to your enquiry and, if you proceed as a client, to arrange and deliver psychological services.

Information collected automatically. Our website uses analytics tools (including Squarespace's built-in analytics) to collect non-identifiable information about how visitors use the site, such as pages visited and time spent on the site. This is collected via cookies and similar technologies and is used to improve the website. It is not linked to any individual. You can disable cookies in your browser settings, though this may affect your experience of the site.

How we handle your information

Enquiries are initially received and managed via email (Google Workspace). If you proceed as a client, your information is entered into Halaxy, our secure cloud-based practice management platform. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

This website is hosted by Squarespace, Inc. (USA). When you submit an enquiry form, Squarespace receives and stores that data on our behalf as part of providing website hosting services. This means your information may be held on servers located outside Australia. Squarespace is bound by its own privacy policy, which can be viewed at squarespace.com/privacy

Enquiry information from people who do not proceed as clients is retained for 12 months and then deleted, including from Squarespace's contact storage and our email records.

We will not sell, rent, or share your personal information with third parties except where necessary to deliver our services, where required by law, or with your consent.

Your rights

You have the right to access personal information we hold about you and to request corrections where necessary. To make a request, or for any privacy-related questions or concerns, please contact us at admin@croftpsychology.com.au

Applicable legislation

This policy is governed by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records and Information Privacy Act 2002 (NSW).